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Your Account, Your Rights, Our Commitment

When you open an account on captain 77, your personal information, payment history and gaming activity are protected by clear policies and secure systems.

Data Security & EncryptionPayment VerificationAccount Access Rights

Explore the Lobby Read FAQ

How We Handle Your Information

captain 77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

captain 77 collects account details — your name, email, phone number, address and banking information — to verify your identity, process deposits and withdrawals, and comply with local regulations. Deposits through DANA, OVO, GoPay and QRIS are logged with timestamps and transaction IDs for your records.

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We store this data on encrypted servers and do not sell or share your information with third parties outside the payment processor chain. Your wallet balance, bet history and withdrawal requests remain on your account until you request deletion, where local law permits. If you have
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questions about what we hold or want to request a data correction, contact our support team via the channels below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Legal & Account Questions — Contact Us

Team online

Email Support

Send questions about your account, data, or withdrawals to our legal team. We respond to email queries within 24 hours, including requests for account closures or data corrections.

Live Chat

Open live chat from the lobby between 08:00 and 23:00 every day. Our agents can walk you through policy details, verify your account status and process urgent account requests.

Account Settings

View your stored data, deposit history and withdrawal logs directly in your account dashboard. Update your contact details or review your payment methods from the Settings menu.

SECURITY & TRANSPARENCY

How We Protect Your Account

Password & Two-Factor Authentication

Your login is secured with encryption. Enable two-factor authentication in your account settings to add a code-based verification step when logging in from a new device.

Withdrawal Verification

Every withdrawal request triggers a verification call or email to confirm the payment destination matches your registered banking details. This prevents unauthorized transfers.

Cookie & Session Policy

We use cookies to recognize your device and keep you logged in securely. Cookies expire after 30 days of inactivity. You can clear cookies in your browser settings without affecting your account.

Data Retention

Account data is retained for the duration of your membership plus seven years for regulatory compliance. Closed accounts are archived securely and can be reactivated on request where local law permits.

Third-Party Integrations

Payment processors (DANA, OVO, GoPay, QRIS networks) see only the transaction amount and your registered phone number or ID. We do not pass your full address or bet history to payment partners.

Policy Changes & Notice

Changes to our legal terms are posted on this page with a 14-day notice. We notify active account holders via email. You can request a copy of the previous policy by contacting support.

Legal & Account Rights Explained

Yes. Email support with your account email and request a data export. We compile your account details, transaction history and deposit records into a file and send it within 10 business days, where local law permits.

Your account is archived and all active bets are settled immediately. Any remaining balance is returned to your registered payment method within 2–5 business days. Your data is retained for seven years for regulatory purposes.

We check that your withdrawal destination matches your registered banking details on file. If the destination changes, we send a verification code to your email or phone before processing the transfer.

Your payment method is tokenized — only a unique reference code is stored. The actual account number is held securely by the payment processor and not displayed in our systems after initial linking.

Contact support within 14 days of the transaction with a screenshot or transaction ID. We investigate deposits that failed to appear in your wallet and withdrawals that did not reach your bank account.

Bet records are stored on your account for your reference and for our compliance records. They are not sold, shared with third parties or used for marketing without your consent, where local law permits.

Contact support to update your email, phone or address. We process changes within 24 hours and send a confirmation to your registered email. Frequent changes to payment methods may trigger additional verification.

Your Account, Your Rights, Our Commitment

Legal & Account Questions — Contact Us

Email Support

Live Chat

Account Settings

How We Protect Your Account

Password & Two-Factor Authentication

Withdrawal Verification

Cookie & Session Policy

Data Retention

Third-Party Integrations

Policy Changes & Notice

Legal & Account Rights Explained

01 Can I request a copy of all my data?

02 What happens if I close my account?

03 How do you verify my identity before a withdrawal?

04 Is my DANA, OVO, GoPay or QRIS account number stored on captain 77?

05 Can I dispute a deposit or withdrawal?

06 What does captain 77 do with my betting history?

07 How often can I change my account details?

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