Reference

Your Agreement with captain 77 Starts Here

These Terms & Conditions form the binding agreement between you and captain 77 whenever you access our platform, open an account, or use any service we provide in…

Applies to all account activityDANA, OVO, GoPay & QRIS coveredIndonesia jurisdiction contextUpdated when policy changesContact us for any clarification
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captain 77 Your Agreement with captain 77 Starts Here
CONTACT & ASSISTANCE

Reach Us About These Terms Anytime

If any clause in our Terms & Conditions is unclear, or if you believe a term has been applied incorrectly to your account, our support team is available to clarify and escalate your concern. You can reach us through three direct channels below. We aim to respond to terms-related queries within 24 hours on all channels.

Team online

Live Chat

Our live chat channel is open 24 hours a day, 7 days a week. Use it to ask about specific clauses, request a copy of the current terms, or flag an account action you believe was applied incorrectly under these conditions.

Email Support

Send a detailed written query to our support email address for formal terms-related questions. We log every email and respond within 24 hours, providing a written record of the clarification or resolution we provide to your account.

WhatsApp

Reach our compliance-aware support agents via WhatsApp for quick terms questions during active account sessions. Agents can confirm which clause applies to your situation and escalate to a supervisor when your query requires a formal response.

ACCOUNT & DATA STANDARDS

How We Uphold These Terms on Your Account

Our commitment to these Terms & Conditions extends beyond publishing a document — we enforce each clause operationally.

Data Retention Policy

We retain your account data, transaction records and session logs for the period required under applicable Indonesian financial and consumer protection regulations. You may request a summary of the data we hold at any time by contacting support via live chat or email.

Cookie Consent Handling

Our platform uses cookies to authenticate your session, remember your deposit method preferences including DANA and OVO, and measure page performance. You can manage cookie settings from the footer of any page; withdrawing non-essential consent does not affect your account access.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials confidential. We apply two-factor verification steps during password resets and large withdrawal requests to protect your account — particularly for GoPay and QRIS-linked withdrawals above set thresholds.

Transaction Dispute Process

If a deposit or withdrawal processed through DANA, OVO, GoPay or QRIS appears on your statement but not in your captain 77 wallet, contact support within 72 hours. We cross-reference our payment gateway logs and aim to resolve the discrepancy within 3 business days.

Term Amendment Notification

When we update these Terms & Conditions, we post the revised version on this page and display an in-account notification for 7 days after publication. Material changes that affect your rights are also communicated via the email address registered to your account.

Requesting Changes to Your Data

You have the right to request correction of inaccurate personal data held on your account, or deletion where local law permits such a request. Submit your request in writing to our support email; we will confirm receipt and act within 14 calendar days of verification.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about the Terms & Conditions that govern your captain 77 account. If your question is not answered here, reach out via live chat or email and a support agent will point you to the relevant clause and explain how it applies to your specific situation in Jakarta, Yogyakarta, or anywhere else in Indonesia.

The terms take effect the moment you tick the acceptance checkbox during account registration. Every action you take after that point — deposits, withdrawals, game sessions — is governed by the version of the terms current at the time of that action.

We post the revised document on this page and trigger an in-account banner visible for 7 days. For material changes affecting your rights, we also send a notification to the email address you registered — so keep that address current in your account profile.

The core terms apply equally across all payment methods. However, specific processing clauses — such as dispute windows and settlement timing — may differ slightly between DANA, OVO, GoPay and QRIS based on how each payment rail settles funds. Section 4 of the full terms details those differences.

Yes. Contact our support team via email with your account registration date and we will retrieve the archived version of the Terms & Conditions that were in force at that time. We keep all historical versions for at least 3 years.

You are welcome to contact us to raise a formal objection in writing. If a clause conflicts with applicable Indonesian consumer law, the local regulation takes precedence. We take all written objections seriously and respond within 5 business days with our formal position.

Yes. Certain eligibility and payment clauses apply specifically to Indonesia-based accounts, particularly those relating to DANA, OVO, GoPay and QRIS settlements. Access to particular features depends on local law, and those jurisdiction-specific conditions are flagged clearly within the full document.

Submit a written deletion request to our support email from the address linked to your account. We verify your identity first, then process the request within 14 calendar days where local law permits such deletion. Some records must be retained for regulatory compliance and cannot be erased.

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